Shipping & Returns
Thank you for shopping at MOSSCUTE COSMETICS. We are dedicated to ensuring your satisfaction with every purchase. Please review our shipping and returns policy to understand our practices.
Shipping Policy
We aim to process and dispatch your order as quickly as possible. Orders are typically processed within 1-2 business days. Please note that processing times may be extended during peak seasons.
Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and the destination. You can view the shipping costs before finalising your purchase.
Estimated Delivery Time: Delivery times vary depending on your location. Typically, orders within the UK are delivered within 3-5 business days. International orders may take 7-14 business days.
Shipping Carriers: We partner with reliable shipping carriers to ensure your order arrives safely and on time.
Returns & Refunds
At MOSSCUTE COSMETICS, we want you to be completely satisfied with your purchase. If you are not satisfied, you can return the product for a full refund or exchange, subject to the conditions outlined below.
Eligibility for Returns: To be eligible for a return, the product must be unused, in its original packaging, and returned within 30 days of the purchase date.
How to Initiate a Return: To initiate a return, please contact our customer service team at info@mosscutecosmetics.co.uk with your order number and reason for the return. We will provide you with instructions on how to return the product.
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
Refund Process: Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to appear on your statement.
Contact Us!
If you have any questions or concerns regarding our shipping and returns policy, please do not hesitate to contact us. Our customer service team is here to assist you.
Contact Information:
Email: info@mosscutecosmetics.co.uk